Our tools · GustAV
The AI assistant for your
industrial teams.
Your operational expertise, available 24/7, for every operator. GustAV answers your teams' questions, runs your ISO 9001 quality program, and turns your workshop know-how into living documentation.
On this page
Everything GustAV does,
in one place.
The problem
On an industrial site,
know-how is scattered.
Work instructions in PDFs, settings in the heads of veterans, production data in the ERP, standards on the web. The result: wasted time and knowledge that slips away.
Wasted time
Operators hunt for the right procedure or interrupt a colleague instead of producing.
Knowledge that never compounds
What one person discovers stays local and gets lost between two emails.
Fragile traceability
Non-conformities and corrective actions rely on spreadsheets that are hard to defend in an ISO 9001 audit.
Field feedback lost
Operator input scatters or never reaches the quality team.
Aging documentation
Procedures don't keep up with the real evolution of the workshop.
One single interface
GustAV centralizes it all: operators ask in plain language and the assistant answers on the fly from the right source.
Internal documentation
Your work instructions, procedures, safety sheets and in-house methods, via semantic search.
Live ERP
Stock, work orders, lots, interventions: real figures, in real time, read-only (Odoo connector).
Quality register
Status of non-conformities, actions, records and ISO 9001 indicators.
Web
An open, sourced answer when internal docs aren't enough (standards, external references).
Auto (default)
GustAV decides on its own: docs first, complemented by ERP and web when useful.
Always transparent
Every answer shows where the information comes from: document, page, clickable relevance score, numbered web links.
The operator experience
Far more than a simple chat.
Document explorer
PDF, Markdown and text viewable directly in the app, no download required.
Rich field feedback
A channel to report a tip, a defect or a quality issue with photos, video, audio and a voice recorder transcribed automatically to text.
My feedback
A real two-way thread between the operator and the quality team (or REAV), with reply notifications.
History, favorites & rating
Everyone finds their conversations and bookmarks the ones that matter. A thumbs-down automatically escalates to the team for correction and improves the assistant over time.
The unique advantage
REAV runs your
continuous improvement.
Beyond the software, REAV can be connected to your GustAV instance and take charge of continuous improvement for you, directly inside the tool.
SOP updates
When a procedure evolves or a recurring defect appears, REAV updates the documentation. The assistant immediately answers with the up-to-date, reviewed and approved version.
Direct answers to technicians
REAV answers your operators' questions through the built-in thread, on complex or new cases, drawing on its expertise and your documentation.
Quality program steering
Handling non-conformities, tracking corrective actions, preparing management reviews — traceable and audit-ready.
Continuous knowledge enrichment
Field feedback becomes new documentation sources: the workshop's knowledge grows instead of getting lost.
| Tool only | Managed support Recommended | Fully managed | |
|---|---|---|---|
| Who runs quality & docs | Your teams | REAV steps in | REAV runs it end-to-end |
| Answers to operators | Your teams | Shared | REAV on complex cases |
| Continuous improvement | In-house | Co-piloted | Handled by REAV |
| You stay in control | Yes | Yes | Yes |
The ISO 9001 quality module,
built in and audit-ready.
What sets GustAV apart from a simple chatbot: a quality module that turns field feedback into traceable improvement.
Improvement register
Non-conformities, corrective and preventive actions, each with a unique reference and a controlled lifecycle (PDCA / CAPA).
Tamper-proof audit log
Every change is timestamped, attributed to its author and chained by a verifiable hash. The proof an auditor expects.
Segregation of duties
The person verifying an action's effectiveness is always distinct from the owner.
Live quality KPIs
Open/closed records, overdue actions, average handling time, effectiveness rate. Every indicator is clickable.
Management review (9.3)
Automatic generation of a period report (indicators + backlog), editable then locked by management.
Risks & opportunities (6.1)
Probability × impact scoring, color-coded criticality, treatment tracking.
Skills matrix (7.2)
Who can do what, flagging single-skill risks — the danger of having only one expert on a critical task.
Audit exports
Full register in CSV, record dossier in PDF ready for the auditor, exportable audit log.
From the floor to quality
An operator's feedback becomes a pre-filled quality record in two clicks, with optional AI help (root cause, action plan). A human always validates.
For managers
A controlled back-office,
deployable anywhere.
- Multi-format upload (PDF, Word, Excel, Markdown, CSV) with automatic OCR of scanned PDFs.
- Versioning and approval workflow (ISO 7.5.2 compliant): a document only feeds the AI once approved.
- Inline editing of procedures with change reason and re-approval.
- Knowledge index rebuilt automatically (2×/day, configurable) and on demand.
- Dashboard: questions, answers, satisfaction, activity per operator, most-cited documents.
- Projects (kanban) to run operational actions, with configurable columns.
- Accounts and roles: operator, action owner, quality manager, management.
- Source creation: turn field feedback into documentation the assistant can use.
Security
Personal accounts, brute-force protection, granular roles. ERP access strictly read-only.
Your data
Deployable on your own servers (on-premise), no hard-coded secrets, everything configurable.
Modern
Next.js 15 / React 19 interface, installable PWA, light/dark mode, bilingual EN / FR.
White-label
The app takes each client's colors: name, logo, theme, steering columns.
The concrete benefits
For every role,
immediate value.
| For whom | What GustAV changes |
|---|---|
| The operator | Finds the right info in seconds, without disturbing anyone, and reports from the floor easily. |
| The workshop manager | Capitalizes know-how, reduces errors, tracks activity and satisfaction. |
| The quality manager | ISO 9001 traceability that holds up in an audit, without fragile spreadsheets. |
| Management | KPI-based steering and management reviews ready to approve. |
| IT | A self-hostable, secure solution with no dependence on a black box. |
Fits your industry
Anywhere teams
follow procedures.
Production & assembly
Work instructions, machine settings, in-line checks.
Maintenance
Intervention procedures, history, parts and references.
Quality control & lab
Criteria, control points, non-conformities.
Refurbishment & repair
Procedures per model, stock, data erasure (ITAD, electronics).
Logistics & workshop
Instructions, safety, best practices.
Example questions
"Startup procedure for line 2?" · "How many units of this lot are in stock?" · "Generate this quarter's management review."
FAQ