REAV

Glossary

Repair yield

The share of devices entering a workshop that leave it working and saleable, instead of being scrapped or harvested for parts.

Repair yield is the headline productivity measure of a repair operation. Expressed as a percentage of intake, it captures in one number the combined effect of technician skill, spare-parts availability, diagnostic accuracy and the quality of the incoming flow.

It is easy to compare badly. Yield depends heavily on what comes in: a flow of three-year-old corporate laptops yields far better than a mixed consumer flow of unknown age, so a yield figure without its intake profile means little. It also depends on where the boundary is drawn: some operators count parts harvesting as a success, others count only devices resold whole.

Yield is the variable that decides whether repair pays. Each percentage point moves devices from material value to resale value, a difference measured in multiples rather than percentages. Improving it is mostly unglamorous work: better diagnostics at intake, better parts supply, tighter procedures, and feeding failure data back into training.

The three phases REAV uses to reach target yield

Related terms

  • Device grading The standardised assessment that assigns a used device a cosmetic and functional condition, driving its price and its route through the workshop.
  • First-time fix rate The share of repairs that pass final quality control on the first attempt, without rework or a second pass.
  • Triage The intake decision that routes each incoming device toward repair, parts harvesting, direct resale or recycling.
  • SOP A written, versioned instruction that defines how one operation is performed, so any trained technician produces the same result.

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