REAV

For IT service providers

Keep the second life of the fleets
you already manage.

You deploy the devices, support them for three or four years, and take them back at refresh. Then the value walks out of the door: the returned fleet goes to a broker or a disposal contractor, and someone else books the margin on hardware your client trusted you with.

Book a discovery call See the method

The gap

You own the relationship. Someone else owns the second life.

The refresh cycle is the one moment where an IT service provider holds every advantage - and almost always gives it away.

The margin leaves at refresh

Returned fleets are sold in bulk at a fraction of what the same devices return once repaired, graded and resold individually. The gap between those two outcomes is not a percentage.

You still carry the data liability

Your client’s data was on those machines. Sub-contracting disposal does not sub-contract the accountability - and reconstructing a chain of custody after the fact is not possible.

Clients now ask for the reporting

End-of-life reporting has moved from a CSR nice-to-have to a procurement requirement. If a third party holds the records, you are re-selling their paperwork as your own.

The flow is predictable and unused

Unlike consumer trade-in, fleet returns arrive in known waves, in known models, of known age, with known usage. That is the easiest possible input to industrialise - and it is being handed to someone else.

What REAV builds

A repair operation inside your service business.

REAV does not become your disposal vendor. We design, equip and commission the repair capability you operate yourself, then stay on as the engineering team behind it.

  1. 01

    Workshop design & infrastructure

    Lean layouts, ESD-compliant workstations and material flow dimensioned for your refresh volumes rather than for a generic throughput.

  2. 02

    Processes & quality standards

    Written SOPs per operation and documented grading criteria. REAV holds no certification in its own name - what we do is bring your workshop to the standard your clients and auditors require, so the certificate is yours.

  3. 03

    ERP & traceability

    The REAV ERP: intake by client and by lot, erasure certificates filed against the serial number, repair history, grading, resale and logistics on one thread - so the end-of-life report you hand your client is generated from your own records.

  4. 04

    Training & R&D transfer

    Your technicians trained across the device categories in your fleets, from part replacement through to micro-soldering, with continuing access to REAV methods as they evolve.

  5. 05

    Ongoing engineering support

    Recurring audits, KPI monitoring, a technical hotline and centralised purchasing for tools and spare parts.

See the full scope

Scope

The device categories we actually run.

Not a list of what is theoretically possible - these are the flows REAV has built repair lines for, down to component-level work.

  • Laptops
  • Smartphones
  • Tablets
  • Displays
  • Servers
  • Network equipment
  • Accessories
  • Games consoles
  • Light electric mobility

Interventions run from part replacement through to micro-soldering.

Proven in production

Validated in our own workshop before it reaches yours.

12,000+
devices per year at Seensys
>80%
repair yield at Seensys
3
partner workshops supported
~3 months
to an operational workshop*

Seensys, our pilot workshop in Toulouse, is where every REAV process, ERP feature and training program is validated before deployment. Three further partner workshops now run on the same standards.

*For a standard 12k devices/year workshop. Timeline varies by project scope.

What changes

From a disposal line item to a revenue line.

The refresh becomes an asset, not a cost

Devices returned at end of contract are repaired, graded and resold on your own account instead of leaving in a bulk lot.

Manual audit errors drop by around 90%

Data is captured where the work happens, not re-entered later. This is the metric REAV moves most reliably, across every deployment.

No device lost or forgotten

Every unit is accounted for at every stage. Traceability covers devices, spare parts and accessories alike - not just the headline item.

The end-of-life report is yours

Erasure certificate, repair history, grade and disposition all resolve from the serial number, so client reporting comes out of your system, not a supplier’s.

Margin visible per device and per client

Cost and recovered value are tracked per serial number and per account, which is what makes the refresh conversation a commercial one.

Spare parts feed your support contracts

Devices beyond economic repair supply tested parts for the fleets still under contract - the same stock serving two purposes.

The business case

What the investment returns.

Capital requirement depends entirely on scope - surface, device categories, whether a building already exists - so we will not publish a figure that would be wrong for almost everyone reading it. What is consistent is the shape of the return.

~1.5×return over the first year
2.5× to 4×over the medium to long term

Both are established during the Audit phase against your own refresh volumes and fleet mix, before any commitment.

Customer story

A customer story is on the way.

We are preparing a detailed deployment story with one of our partners. Until it is published with their agreement and their figures, we would rather show nothing than show an invented case study.

Ask us about comparable deployments →

FAQ

Questions from IT service providers.

That is the usual starting point, and it is why REAV deploys the operation rather than handing over a manual. You get the workshop design, the written procedures, the ERP, the technician training and an engineering team that stays after go-live. What you bring is the device flow and the client relationship - the two things that cannot be bought.
Sub-contracting the work does not sub-contract the accountability for your client’s data, and it does hand over the margin and the reporting. The question the Audit answers is whether the volume you already control is enough to justify running the repair line yourself.
REAV holds no certification in its own name, and we will not claim otherwise. What we do is bring your workshop up to the standard your clients and auditors require (R2v3, WEEELABEX, ADISA, ISO) by putting the written procedures, records and controls in place that a certification audit asks for. The certificate is yours, not ours.
The REAV ERP integrates natively with Blancco: REAV installs it, trains your teams on it, and connects it so test and erasure data fill in automatically. The certificate is issued by Blancco and filed against the device serial number. Drives that fail sanitisation follow the physical-destruction path and are documented as such.
Deployments target a return of roughly 1.5× over the first year, and 2.5× to 4× over the medium to long term. Capital requirement varies too much with scope for a published figure to be meaningful, which is why the Audit phase dimensions both against your actual volumes before you commit to anything.
It should be. Nothing is committed without a projected return and a step-by-step path to it, and the whole engagement is de-risked by the Audit phase: it is scoped and quoted on its own, and you finish it with a business case, not a commitment made in advance.
The Audit exists for exactly that reason. It is a framing exercise, not a sales step - an on-site or remote diagnostic, a gap analysis, an action plan and the dimensioning of the deployment. It exists so you can decide on a solid basis instead of deciding first and finding out afterwards.
Yes, and it is usually the sensible way in. A single predictable fleet is enough to size the line, prove the numbers on your own devices and build the procedures, before the model is extended across accounts.

Let's look at your flow.

The Audit phase maps what you already run and dimensions the repair line that fits it. You end it with a business case, not a commitment.

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