Our tools · GustAV
Continuous improvement that doesn't end in a spreadsheet.
GustAV captures what your teams see on the shop floor, turns it into a traced action, and makes the knowledge available to every operator. Your quality system and your continuous improvement in a single tool, available around the clock.
On this page
Everything GustAV does,
in one place.
The problem
On an industrial site, continuous improvement
mostly exists on paper.
Everyone agrees it matters. Yet what the shop floor sees rarely turns into a traced action, and what gets fixed rarely turns into shared knowledge.
Field feedback gets lost
An operator spots a defect, a setting that works better, a wrong instruction. The information stays local or vanishes between two conversations.
Handling isn't traced
Non-conformities and corrective actions live in spreadsheets that nobody can defend in front of an auditor.
Knowledge doesn't compound
What was solved once is rediscovered six months later by someone else.
Documentation ages
Procedures don't keep up with what actually happens in the workshop, so teams end up not opening them at all.
The result: a lot of energy spent, little cumulative effect.
The GustAV loop
GustAV closes the loop
in four steps, in one tool.
From the moment an operator notices something to the moment the whole team benefits from it, nothing leaves the tool and nothing gets lost.
Capture
An operator reports a tip, a defect or a quality issue from their workstation. Photo, video, voice note automatically transcribed to text. No barrier to speaking up.
Handle
The report becomes a pre-filled quality record in two clicks, with optional AI help on root cause and action plan. A human always validates. Controlled lifecycle, named owner, due date, effectiveness check.
Capitalize
What was solved becomes a documentation source. The procedure is updated, versioned and approved. The workshop's knowledge grows instead of scattering.
Redistribute
The assistant answers immediately from the up-to-date, approved version. What one person discovered becomes available to the whole team, right away.
This loop is what makes the difference. A chatbot distributes information. GustAV turns the shop floor into measurable improvement, then puts it back in operators' hands.
In the operator's hands
Built for the workstation,
not for the office.
Rich field feedback
A channel to report a tip, a defect or a quality issue with photos, video, audio and a voice recorder transcribed automatically to text.
My feedback
A real two-way thread between the operator and the quality team (or REAV), with reply notifications. Nobody reports into the void.
Document explorer
PDF, Markdown and text viewable directly in the app, no download required. Always the approved version.
History, favorites & rating
Everyone finds their conversations and bookmarks the ones that matter. A thumbs-down automatically escalates to the team for correction and improves the assistant over time.
Your internal documentation
Work instructions, procedures, safety sheets and in-house methods, via semantic search.
Your ERP, in real time
Stock, work orders, lots, interventions: real figures, in real time, strictly read-only (ERP connector).
Your quality register
Status of non-conformities, actions and indicators, straight from the module.
The web, when needed
An open, sourced answer on standards and external references when internal docs aren't enough.
Auto (default)
GustAV decides on its own: docs first, complemented by ERP and web when useful.
Always traceable
Every answer shows where it comes from: document, page, clickable relevance score, numbered web links.
The quality module,
ready for the audit.
What separates GustAV from a simple assistant: a complete quality system, designed to hold up in front of an auditor.
Improvement register
Non-conformities, corrective and preventive actions, each with a unique reference and a controlled PDCA / CAPA lifecycle.
Tamper-proof audit log
Every change is timestamped, attributed to its author and chained by a verifiable hash. The proof an auditor expects.
Segregation of duties
The person verifying an action's effectiveness is never the one who owns it.
Live quality KPIs
Open and closed records, overdue actions, average handling time, effectiveness rate. Every indicator is clickable.
Management review (9.3)
Automatic generation of the period report, editable then locked by management.
Risks & opportunities (6.1)
Probability and impact scoring, criticality, treatment tracking.
Skills matrix (7.2)
Who can do what, with an alert on skills held by a single person.
Audit exports
Full register in CSV, record dossier in PDF ready for the auditor, exportable audit log.
From the floor to quality
An operator's feedback becomes a pre-filled quality record in two clicks, with optional AI help on root cause and action plan. A human always validates.
Three levels of engagement
You own your quality system.
You choose who keeps it alive.
GustAV is the same tool at every level. What changes is who carries the workload.
Your teams run it
Your teams run documentation, quality and continuous improvement. GustAV gives them the means to do it properly.
REAV works alongside you
REAV steps in on documentation and quality handling. Your teams keep the lead; we take over when the load rises.
REAV carries the workload
REAV runs your quality system and continuous improvement end-to-end, directly inside the tool: handling non-conformities, tracking corrective actions, updating procedures, preparing management reviews, and answering your technicians on complex cases. You keep control and the decisions. We carry the workload.
| Tool only | Supported | Fully managed No full-time quality manager needed | |
|---|---|---|---|
| Documentation & procedures | Your teams | Shared | REAV keeps them up to date |
| Non-conformities & corrective actions | Your teams | REAV steps in | REAV handles them end-to-end |
| Answers to operators | Your teams | Shared | REAV on complex cases |
| Management reviews | In-house | Co-prepared | Prepared by REAV |
| Control & decisions | Yours | Yours | Yours |
The level that suits you, and its terms, are defined during scoping.
For managers and IT
A controlled deployment,
wherever you want it.
Wherever you want
Turnkey cloud service, self-hosted via Docker, or local install. On-premise, your data stays with you.
No risk to your systems
ERP access is strictly read-only. GustAV can never modify your system. Personal accounts, brute-force protection, granular roles.
In your colors
Name, logo, theme, welcome questions and steering columns adapt to each client. Bilingual interface, EN / FR, light or dark mode.
Fast
Document ingestion and configuration take a few hours, not a few months.
- Multi-format upload (PDF, Word, Excel, Markdown, CSV) with automatic OCR of scanned PDFs.
- Versioning and approval workflow (ISO 7.5.2 compliant): a document only feeds the AI once approved.
- Inline editing of procedures with change reason and re-approval.
- Knowledge index rebuilt automatically (2×/day, configurable) and on demand.
- Dashboard: questions, answers, satisfaction, activity per operator, most-cited documents.
- Projects (kanban) to run operational actions, with configurable columns.
- Accounts and roles: operator, action owner, quality manager, management.
- Source creation: turn field feedback into documentation the assistant can use.
The concrete benefits
For every role,
immediate value.
| For whom | What GustAV changes |
|---|---|
| The operator | Reports from the workstation in seconds, gets an answer, and finds the right info without disturbing anyone. |
| The workshop manager | Capitalizes know-how, reduces repeat errors, tracks activity and satisfaction. |
| The quality manager | ISO 9001 traceability that holds up in an audit, without fragile spreadsheets. |
| Management | KPI-based steering, management reviews ready to approve, and the option to hand the workload to REAV. |
| IT | A self-hostable, secure solution with read-only ERP access and no dependence on a black box. |
Fits your industry
Anywhere teams
follow procedures.
If you're ISO 9001 certified, or aiming for certification, GustAV is your quality system and your continuous improvement engine.
Production & assembly
Work instructions, machine settings, in-line checks.
Maintenance
Intervention procedures, history, parts and references.
Quality control & lab
Criteria, control points, non-conformities.
Refurbishment & repair
Procedures per model, stock, data erasure (ITAD, electronics).
Logistics & workshop
Instructions, safety, best practices.
Example questions
"Startup procedure for line 2?" · "How many units of this lot are in stock?" · "Generate this quarter's management review."
FAQ