You have the device flow, we build the repair operation.
Workshop design, processes, digital tools, training, and ongoing support. Operational in as little as 3 months.*
*For a standard 12k devices/year workshop. Timeline varies by project scope.
Clients, ecosystem, associations and technology partners
*Based on a standard 12k devices/year workshop. Actual timeline depends on project scope. How the value multiple is calculated.
The challenge
You have the device flow.
But integrating repair is complex.
No time, no expertise
Building a repair line from scratch takes months of trial-and-error, specialized recruitment, and process engineering most organizations don't have in-house.
Missing industrial tools
Off-the-shelf ERPs don't handle refurbishment workflows. Traceability, grading, and reporting require purpose-built systems.
Unclear ROI
Without proven methods and benchmarks, decision-makers can't build a reliable business case for repair integration.
What we deliver
A turnkey refurbishment operation, end to end.
Five integrated pillars for the workshop. And the business around it.
Workshop design & infrastructure
Lean layouts, ESD-compliant workstations, tooling specs, and scalable zoning - designed for throughput and quality from day one.
Processes & quality standards
End-to-end SOPs, grading frameworks, decision trees, EU/US compliance, and continuous improvement routines built in.
Training & R&D transfer
Structured training programs, certification paths, and continuous access to the latest repair methods across the network.
Ongoing support & continuous improvement
A dedicated engineering team monitors your operations, drives continuous improvement, and provides ongoing support under your license.
Beyond the workshop
We work on the whole business, not just the repair line.
A refurbishment business is not won on the benches alone. Margin is made or lost in purchasing, in stock, in pricing and in how fast devices get sold. That is where we spend a large part of our time with clients.
Purchasing & sourcing
Finding and qualifying device and parts suppliers, negotiating terms, structuring recurring buying.
Stock & inventory
Stock rules, ageing, dormant stock, inventory accuracy, and deciding what goes to repair, parts or resale.
Sales & pricing
Developing B2B sales and marketplace channels, price grids by grade, introductions to buyers.
Data & steering
Margin per device, KPIs, reporting, and the decision rules behind them.
Support functions
After-sales and returns, logistics and admin flows, invoicing, quality system.
Organisation
Roles, recruitment and onboarding of the people who run all of this.
As part of a License, as a one-off mission, or on a single function.
Who it's for
Two businesses, two starting points.
The repair line is the same industrial object. What differs is the flow it plugs into and the margin it recovers.
For ITADs
You already collect the devices, erase the data and move the volume. The margin you are not capturing sits in the units that go out as parts or as scrap because there is no repair line behind the wipe.
Repair capacity for ITADsFor IT service providers
You deploy the fleet, support it for three or four years and take it back at refresh. Then the value walks out of the door: the returned devices go to a broker, and someone else books the margin on hardware your client trusted you with.
Keep the second lifePilot workshop
Seensys: our pilot workshop in Toulouse, France.
The living lab for our entire offer. Every process, tool, and training program is validated in production before deployment to partners.
Seensys processes thousands of IT devices annually and is where every REAV process, ERP feature, and training program is validated before reaching your workshop. Meet the team and The Repair Group ecosystem.
Visit seensys.comOur method
From audit to long-term partnership, in 3 phases.
Audit
A FEW WEEKSOn-site diagnostic, gap analysis, action plan and dimensioning of the deployment.
Deployment
A FEW MONTHSProcess design, training, equipment, certification readiness and tools rollout.
Continuous Support
LONG-TERM PARTNERSHIPOngoing governance, audits, R&D transfer and access to REAV License services.
Engagement models
Choose the model that fits your strategy.
License
REAV acts as your semi-external production and R&D engineering team. Access a licensed playbook with standards, ERP, supply chain, training and audits, while keeping full ownership of your workshop.
- Semi-external production & R&D engineering team
- Brand & standards license
- On-site launch team
- Performance reviews & monitoring
Consulting
Keep your brand and operations. We design, implement, and coach your teams to reach industrial-grade performance.
- Blueprint, SOPs, ERP setup
- Ramp-up program & coaching
- Audits & continuous improvement
Joint Venture
Co-invest and co-govern a local entity. Aligned incentives on throughput, quality, and profitability.
- Shared capex & governance
- Integrated leadership & reporting
- Multi-year growth roadmap
Every model lets you benefit from continuous improvements developed across the entire REAV ecosystem.
What you get with a REAV License.
The workshop is yours. The License covers what makes it run at industrial standard: the plans, the procedures, the software, the training, and the engineering support that stays on after go-live.
Workshop blueprint & standards
Floor plan, workstation specs, ESD zoning and a capacity model sized on your device mix and your volumes.
SOPs & quality framework
Written procedures per operation, grading criteria, triage decision trees, and the EU and US compliance templates that go with them. We keep them current.
REAV ERP (Blancco built in)
A purpose-built refurbishment ERP, with Blancco wired in so test and erasure results land on the record without anyone retyping them. Traceable per client and per lot. Explore the ERP. For ITADs.
REAV chatbot & knowledge
Your procedures, processes and field feedback in one place, with an assistant that answers an operator at the bench instead of sending them off to find a binder. Meet GustAV.
Training & certifications
Repair, micro-soldering, industrial standards, management, logistics. Onboarding and certification paths per device category.
R&D transfer & external lab
Methods, diagnostic tools and process work developed across the network reach your floor as they land. Our lab is open to your own projects too.
Purchasing & trading desk
Workstations, tools, software, devices and spare parts sourced through REAV, plus supplier sourcing, brokerage and resale of your output. We buy what we have already run on our own floors. See sourcing & trading.
Technical & operational hotline
A direct line for your operators and your managers. Technical questions, process questions, and the awkward ones nobody wants to escalate.
Audits, monitoring & governance
Operational audits on a fixed cycle, performance tracked against field data from several sites, and a quarterly review with the numbers on the table.
Semi-external engineering team
A production and R&D team assigned to your operation. They know your line, they watch your numbers, and they are still there in year three.
Brand & standards license
The right to operate under REAV standards, with what that implies: the supply chain logic, the training program, and audits we actually enforce.
Sales & partner network
Channel audit, introductions to buyers and partners, and help pricing what comes off the line. A repaired device still has to be sold.
One license fee.
Scoped to what you actually take. The terms are settled during the scoping phase and written into the licensing agreement, so nothing gets added line by line afterwards.
Ecosystem
Backed by The Repair Group.
A vertically integrated ecosystem - active since 2019 - covering every layer of the repair value chain.
The Repair Group
Strategic backbone and industrial standards since 2019.
Seensys
Live pilot workshop. 12,000+ devices processed yearly.
The Repair Academy
Over 1,000 technicians certified worldwide.
iSpart
Spare parts recovery and reuse for sustainable supply chains.
Build your refurbishment
capability with REAV.
Tell us about your project. We'll respond with a scoped proposal.