Use case
The answer, at the bench,
with its source.
In most workshops the knowledge exists. It is in procedures nobody can find quickly, in a senior technician who is on another line, and in the head of someone who left. The problem is not documentation. It is retrieval, at the moment the device is open.
The job
Why knowledge does not compound on its own.
Three failures recur, and they reinforce each other.
Field feedback gets lost
A technician finds something worth knowing. It is said out loud, and it stays with whoever was standing there.
Documentation ages
The models change faster than the procedures. Once a technician has been wrong-footed twice by an out-of-date document, they stop consulting it.
The same question is answered repeatedly
Expertise is spent re-explaining rather than accumulating, and it leaves when the person does.
What GustAV does
Capture, handle, capitalise, redistribute.
The loop already described on the GustAV page, from the knowledge angle.
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01
Answers composed from your own sources
Internal documentation, the quality register, and your ERP in real time - read-only - with the web used only when needed. The assistant combines them rather than choosing one.
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02
Always traceable
An answer carries where it came from. A technician needs to know which procedure and which revision, because an unsourced answer is not usable at a bench.
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03
Rich field feedback, captured in place
What a technician notices becomes a record rather than a remark, and enters the improvement loop instead of evaporating.
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04
Document explorer, history, favourites and rating
Because retrieval is the actual problem, and rating is how the corpus learns which answers were useful.
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05
Built for the workstation
Bilingual interface, light or dark per user, white-label in your own name and colours.
What this is not
The boundaries, stated plainly.
- It is not a chatbot bolted onto a drive. The point is the loop: capture, handle, capitalise, redistribute - and the quality module behind it.
- Answer quality is decided by your corpus. If it holds three versions of a procedure, the system will faithfully answer from the wrong one. Document control is part of the system, not a prerequisite someone else handles.
- Access to your ERP is strictly read-only. GustAV cannot modify your system.
- Your data is never used to train any model, it runs on the language model you choose, and it deploys as a cloud service, self-hosted via Docker or as a local Windows install - on premise, your data stays with you.
FAQ